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AuthorPPA Staff

HomeArticles Posted by PPA Staff (Page 32)

January 23rd, 2018: Board Meeting Round-Up

Chairman’s Items – Joseph T. Ashdale

  • Board Chairman, Joseph T. Ashdale, invited comment from members of the general public.
  • Board Chairman, Joseph T. Ashdale, introduced newly appointed Risk Management Director, Antonia Miller, and Internal Auditor, Walter Mingo

Director’s Report – Scott Petri

During his inaugural Board meeting, PPA Executive Director, Scott Petri, thanked the Board for the opportunity to lead the Authority. Additionally, Mr. Petri reported upon his initial observations of the Authority’s operations. Mr. Petri’s full directors report can be viewed and downloaded here.

Finance and Administration

Actual to Actual Summary Comparative Income Statements

  • The Board unanimously approved the Actual to Actual Summary Comparative Income statements presented by the the Authority’s Director of Finance, Gary Gordon

Budget to Actual Summary Comparative Income Statements

  • The Board unanimously approved the Budget to Actual Summary Comparative Income statements presented by the the Authority’s Director of Finance, Gary Gordon

Updated Right to Know Policy

  • The Board unanimously approved the Authority’s Updated Right to Know Policy
  • While there are no substantive changes, the Policy has been amended to make a more specific reference to the law governing the process and certain contact information for the Open Records Officer. Other changes include:
  • A requirement that the Executive Director re-appoint the Open Records Officer at the beginning of each fiscal year.
  • Clarification that the Legal Department need only be involved in the review of a request that raises legal questions.
  • A requirement that the Authority’s Internal Compliance Auditor conducts an audit of the Open Record Officer’s compliance with this policy and the law upon the conclusion of each fiscal year.
  • Additional information about the rights of the public to challenge a denial of a Right to Know Request and the manner in which the appeal must be filed, along with the general Pennsylvania Office of Open records contact information has also been added.

Managed Print Services

  • The Board unanimously approved a $40,000 final additional spending increase for Managed Print Services through the Authority’s print services vendor, KDI, Inc.

Purchase of Electric Vehicles

  • The Board unanimously approved the $134,000 purchase of four Chevrolet Bolt electric vehicles to be used at the Authority’s airport and off-street parking operations.
  • In December 2016, the Board approved the purchase of 24 electric vehicle charging stations for installation at the Philadelphia International Airport parking facility, Family Courthouse Garage, Market Street East Garage, Parkade on 8th, and Independence Mall Garage.
  • The Authority was subsequently awarded a grant from the Pennsylvania Department of Environmental Protection for installation of 24 electric vehicle charging stations under the condition the Authority purchase an electric vehicle fleet.

Updated Procurement Policy

  • The Board unanimously approved language and process clarifications to the Authority’s new Procurement Policy and Standard Operating Procedures, which was adopted by the Board on September 27, 2017.

Settlement of Tort Claim Mele v. PPA

  • The Board unanimously approved a $30,000 major jury motor vehicle action claim to the Plaintiff, Bruno Mele.
  • The $30,000 settlement comes in conjunction with outside counsel, the Authority’s insurer and the Authority’s Legal Department.

Mission Statement

  • The Board unanimously approved the Authority’s revised Mission Statement.
  • The Authority’s revised Mission Statement was recommended to more succinctly state the Authority’s mission and the particulars of how that mission is accomplished.
  • The Authority’s revised Mission Statement can be found and downloaded here.

Fire Extinguisher Service Contract       

  • The Board unanimously approved a revised contract with Alarm Tech Systems, Inc. for fire extinguisher inspection and maintenance services, which are required by the Philadelphia Code and Charter.

Investment Policy

  • The Board unanimously approved amendments to the Authority’s Investment Policy.
  • The amendments come as the Authority’s Director of Finance has determined that Freddie Mac falls within the limitations of investments found in Section 5510.1(c)(2) of the Parking Authorities Law.

Approval of External Auditor Boyer & Ritter LLC

  • The Board unanimously approved the awarding of an External Auditing Services contract with Boyer & Ritter, LLC.
  • The potential savings from contacting with Boyer & Ritter for a five year contract is (at a minimum) $225,000. 

Engineering and Design

Repair Lintels At Essington Ave

  • The Board unanimously approved a Change Order in the amount of $25,000 in relation to the contract awarded to Schneider Restoration, Inc., for steel and masonry restoration work at the Authority’s Impound and Vehicle Maintenance Facility at 6801 Essington Ave.
  • With the approval of this Change Order, the final contract amount is reduced from $193,000 to $168,000.

On-Call Structural Engineering

  • The Board unanimously approved a Change Order in relation to the contract awarded to O&S Associates, Inc., for On-Call Structural Engineering Services.
  • With the approval of this Change Order, the contract issued to  O&S Associates, Inc., will be extended 90 calendar days with no change required in the contract amount of $300,000 per year.

On-Street Division

On-Site Auctioneer Services for Unclaimed Vehicles

  • The Board unanimously approved the purchase of On-Site Auctioneer Services for Unclaimed Vehicles through Aspite Auto Auction.
  • As the lowest, most responsible bidder, Aspite Auto Auction will receive 2.5% of the gross revenue generated from the sale of unclaimed vehicles; a .5% reduction from the Authority’s previous contract for such services.

Airport Operations

Hardware and Software Support for Airport Operations Primary and Redundant Data Centers

  • The Board unanimously approved purchasing a one (1) year subscription service for CISCO hardware and software support for the Authority’s airport operations data center.
  • The subscription is a necessary annual subscription that provides:
  • Hardware replacement for any failed CISCO hardware component.
  • Firmware patches that will add features to the hardware and address identifiable security issues or concerns.

Taxi & Limousine Division

Docket No. A-17-11-02

The Board unanimously approved the sale to transfer ownership of Medallion No. P-0292 along with the issuance of a corresponding taxicab certificate of public convenience.

Applicant-Buyer: Please Car Inc, CPC Application No. A-103623-01
Owner-Seller: Grassia, Ralph Cab Co., Inc., CPC No. 1000714-01
Sale Price: $43,000.00

Docket No. A-17-11-04

The Board unanimously approved the sale to transfer ownership of Medallion Nos. P-0668 and P-0744.

Applicant-Buyer:  Zega Trans Inc, CPC No. 1034935-01
Owner-Seller: Pinnacle Cab Inc., CPC No. 1018902-01
Sale Price: $75,000.00

Docket No. A-17-05-02

The Board unanimously approved the sale to transfer ownership of Medallion No. P-0802 along with the issuance of a corresponding taxicab certificate of public convenience.

Applicant-Buyer: Kler Taxi Inc, CPC Application No. A-1035731-01
Owner-Seller: Oged, Inc., No.1000740-01
Sale Price: $53,000.00

Docket No. A-17-11-05

The Board unanimously approved the sale to transfer ownership of Medallion No. P-0547 along with the issuance of a corresponding taxicab certificate of public convenience.

Applicant-Buyer: B&B Trans Co, CPC Application No. A-1036262-01
Owner-Seller:  Grassia, Ralph Cab Co., Inc., CPC No. 1000714-01
Sale Price: $43,000.000

 

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UPDATE: Normal Enforcement of Parking Regulations to Resume at 6:00 AM on 1/6/18

 

With the lifting of the snow emergency at 8:00 p.m. Thursday, January, 4, parking is now permitted on Snow Emergency routes. If your vehicle was towed from a snow emergency route, please call 215-686-SNOW for its location. DO NOT call 911.

Safety violations will continue to be enforced through the night. Normal  enforcement of parking regulations will resume at 6:00 a.m. Saturday, January 6. That includes meters, kiosks, time limit requirements, as well as safety violations.

Motorists who parked in PPA garages prior to the lifting of the Snow Emergency Declaration at 8:00 p.m. Thursday, January, 4 will receive the $5.00  flat-rate so long as vehicles exit the garage by 10:00 a.m. Friday, January 5. Motorists must go to the management office in the garage to receive the $5 flat-rate. Motorists entering after 8:00 p.m. Thursday, January, 4 will be charged the normal parking rates.

 

 

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PPA Announces New Leadership Team

 

During its monthly meeting, the Board of the Philadelphia Parking Authority today approved the hiring of Scott Petri as the agency’s new Executive Director. A current member of the Pennsylvania House of Representatives where he serves as Chairman of the Urban Affairs and Ethics Committee and Vice Chair of the Appropriations Committee, Mr. Petri will assume his new position on January 2, 2018.

As part of a wider reorganization, the Board approved other changes to its leadership team, including the hiring of Mr. Vincent Thomas as Deputy Executive Director for Off-Street Parking Operations.  Mr. Thomas is currently the Chief Operating Officer for the Baltimore Parking Authority. He will oversee all PPA parking garages and lots, airport parking operation, engineering and design initiatives.

It was also announced that Interim Executive Director Clarena Tolson has agreed to stay on and will serve as Deputy Executive Director for Strategic Planning and Public Engagement. Among many other duties, she will build an Evaluation and Analytics Department to provide needed data and analysis for all operating departments.

Commenting on the Petri hiring, PPA Chairman Joe Ashdale said, “Scott Petri brings years of public service and a wide breadth of knowledge and experience, having served as Chairman of the House Ethics Committee and Vice Chair of the House Appropriations Committee, where he was involved in oversight of the state’s annual $30 billion budget. Scott has the necessary skills, temperament and leadership abilities to move this agency forward.”

Commenting on his hiring, Petri said, “I am honored by the confidence and trust the Board has placed in me. I will bring my knowledge and experience, after many years serving on the House Ethics, Appropriations and Urban Affairs Committees to the task of improving the PPA, making it more efficient, transparent and accountable,” he said.

“My initial goal will be to conduct a top to bottom review of the agency and implement additional changes and reforms, to help regain the trust and confidence of the people we serve,” he said.

In commenting on the hiring of Vincent Thomas, Ashdale said, “We are pleased to add Mr. Vincent Thomas to our leadership team. He brings years of professional expertise and a solid background in parking after having served as the Chief Operating Officer for Baltimore Parking Authority.”

“Our new leadership team would not be complete without the continued presence and contributions of Clarena Tolson. The Board is indebted to Clarena Tolson for her service over the past fifteen months. She came to us at a time of crisis. Her calm, professional approach allowed us the opportunity to implement transformational change at the PPA,” Ashdale said.

Commenting for the Board, Ashdale said, “The PPA of today is not the same agency that it was fifteen months ago.  We have made a number of substantive and concrete changes to make the agency more efficient and transparent — including implementing over 80% of recommendations contained in a recent audit of the agency.”

“With Scott Petri’s hiring today, we continue the process of further reforming this agency and improving our service to the people of this city,” Ashdale said.

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PPA Launches Widely Popular meterUP Pay-by-Phone App Today!

 

After an initial pilot period, the Philadelphia Parking Authority’s hugely popular meterUP pay-by-phone parking application is being launched today and will expand citywide over the next four months. “After the success of the initial pilot program, we are delighted to offer this very popular and convenient pay-by-phone option to the parking public. Our customers will now have the convenience of remotely paying or adding time for parking,” PPA’s Executive Director, Clarena Tolson said.

When initially introduced, meterUP was hailed as a PPA technological innovation aimed at improving customer service and convenience for motorists parking in Philadelphia. It was widely embraced because of its convenience and easy to use, customer-friendly application features.

“Our goal is to improve convenience and the overall parking experience in Philadelphia for all of our customers. We believe meterUP is a major step in the direction of improving customer service and convenience,” Tolson said.

The new meterUP app allows drivers to pay for parking with a smartphone and remotely add more time to the kiosk. Registration and use of meterUP is easy and will save customers time and money. Users can extend parking sessions remotely and stop time early to avoid wasting unused minutes. Customized parking expiration reminders are also be featured in meterUP. Clearly marked signs and decals with zone numbers and directions on how to use meterUP will be posted throughout the city over the next few weeks. meterUP will only work at kiosks where there are meterUP signs with specific zone numbers. In order to avoid a ticket, app users must ensure they are referencing the correct meterUP zone numbers when making mobile payments.

The PPA has partnered with Parkmobile, LLC to power the meterUP app. Parkmobile, LLC is highly regarded in the industry, with years of experience and a well-deserved reputation. They are the vendor to many large cities throughout the United States, including New York City, Denver, Dallas, Washington, DC, and Miami.

Commenting on the upcoming launch of meterUP, Parkmobile CEO Jon Ziglar said, “Parkmobile is proud to power meterUP — a convenient, accessible option for users to park on-the-go. With more than 7 million users, we have redefined the parking standard. Users no longer have to rely on coins or cards to pay for parking.”

meterUP uses cutting-edge technology to offer real-time parking solutions on all mobile platforms. Now users will have the option to pay and add time to their parking meter remotely from the convenience of their mobile device. Philadelphia is a progressive, fast-paced city with a parking option to match. We look forward to working with the Philadelphia Parking Authority to offer these services,” he said.

After an initial start-up phase, meterUP and Parkmobile will be accepted for mobile payment of kiosk fees in Philadelphia – and conversely — the meterUP app may be used for payments in any locale in the country where Parkmobile is used.

Customers will be able to use meterUP by visiting meterUP.org, downloading the meterUP app available for iOS and Android, or by calling (877-727-5303). All customers will be required to download the new meterUP application.

 

 

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meterUP: The Easiest Way to Park in Philly

 

Okay, Philly. We know you’ve been waiting a long time for this, and now we’re happy to say (drum roll please)…

Our mobile payment app, meterUP, is rolling out city-wide!

Let’s jump right into it: On December 11, 2017 our mobile parking app, meterUP, went live, allowing visitors and residents to conveniently pay for parking from the palm of their hands.

Now let’s get into the full details: meterUP not only offers the convenience of paying for parking from any phone, it also offers many other features such as being alerted when your parking session is about to expire! For the complete run-down on meterUP’s features and what to expect, check out the FAQs below. And remember: Before paying for parking with meterUP, make sure you keep an eye out for these signs.

 

Question: What is meterUP?

Answer: meterUP is the easiest way to pay for parking in Philadelphia. No more feeding the meter. No change? No problem! Just meterUP!

 

Question: How do I get meterUP?

Answer: There are three ways to use meterUP to pay for parking in Philadelphia:

  1.  Go to your smartphone’s app store, download and install the meterUP application. meterUP is available on iOS and Android devices. 
  2.  Call toll-free 1-877-727-5303  and follow the prompts for personal assistance.
  3.  Access the Sign-Up webpage on meterUP.org

 

Question: How does the meterUP app work?

Answer: Click here to see a quick video! Once you’ve signed up with meterUP, you can start using your mobile phone to pay for parking wherever you see the meterUP signs.   

  1. After creating a meterUP account,  simply open the app and enter your parking zone number, which is located on meterUP signs, kiosks and meters. The meterUP signs will look like this.
  2.  Select your desired amount of time to park.
  3. Confirm your information  then press the “Start Parking” button and you’re good to go!


Question: Where can I pay for parking with meterUP?

Answer: meterUP payments are accepted on streets with posted meterUP signs.

Please Note: Each street block and street side has its own dedicated meterUP zone number. It’s very important that you select the meterUP zone number on the same side of the street on which you park.

An example of meterUP signs is provided below:

 

Question: Can I use meterUP if my phone isn’t “smart”?

Answer: Yes! You can call 1-877-727-5303 and follow the prompts to pay for parking..

 

Question: What payment methods are accepted in meterUP?

Answer: The meterUP app and many of its features are free of charge, but, to pay for parking you’ll need to confirm a payment method. During the sign-up process, You can select  credit/debit cards, Parkmobile Wallet, Visa Checkout and MasterPass as payment methods. Additional information can be found here.

 

Question: How long can I park?

Answer: Parking time limits vary from location to location.

To ensure you don’t go past the designated time limit, be sure to carefully read the signs where you’re parked.

 

Question: I park at a location before parking regulations go into effect. Can I pay beforehand?

Answer:Yes! If you park at a location before posted parking regulations go into effect, you can start a parking session. You will only be charged during the hours in which posted regulations are in effect.

NOTE: If you park at a location at 7 a.m. but payment isn’t required until 8 a.m., you are able to make a prepayment at 7 a.m.. From there, you will only be charged from 8 a.m. until your parking session ends.  


Question: Will I know when my parking session is about to end?

Answer: Yes! One of the great features of meterUP is customized parking notifications. To set up your customized notifications, go to the “Notifications” tab in your meterUP profile.

 

Question: How do I extend my parking session?

Answer: Once you receive a reminder that your parking session will expire, you can extend your time up to the maximum posted time limit. Simply click the extend button in the app, or call  1-877-727-5303 after you have started a parking session.

 

Question: What’s with this 40 cent convenience fee?

Answer: The 40 cent convenience fee is meant to ensure continued functionality of the meterUP app. The 40 cent convenience fee is applied whenever a transaction is completed within the app. This includes starting and extending parking sessions.

Note: Payments at meters and kiosks don’t require a convenience fee if you choose not to start a parking session with meterUP.  

 

Question: How does a Parking Enforcement Officer (PEO) know I paid through meterUP?

Answer: When you pay with meterUP, we’ll ask you for your license plate. When the PEO enters your license plate number into their ticketing device, they’ll receive a notification that your vehicle is in a paid parking session.

 

Question: How do I review/edit my meterUP account?

Answer: You have several options to review/edit your account:

App: Open the meterUP app and go to your meterUP profile tab. Here you can change, add or remove vehicles, update your payment methods and edit your customized notifications.

Any mobile phone: Dial toll-free 1-877-727-5303 and follow the prompts for personal assistance.

Web: Simply sign-in to your personal account on meterUP.org  using the email address and password you entered during the account setup process.

 

Question: I often park for a period that runs into the time when parking is free. Is meterUP smart enough to adjust for this?

Answer: Yes! If you park for a period that runs into the time when parking is free (5:00-7:00 p.m. for example, when parking is free after 6:00 p.m.), meterUP will only charge you until 6:00 p.m.

 

Question: I heard I can pay with meterUP at select SEPTA train stations. Is that true?

Answer: Yes! The Philadelphia Parking Authority manages three SEPTA parking lots. The locations and their meterUP zone numbers are listed below:

  • Torresdale Rail Station: Zone # 919901
  • Fox Chase Rail Station: Zone # 919903
  • Fern Rock Transportation Center: Zone # 919904

 

Question: I paid for parking with meterUP but still got a ticket. What’s the problem?

Answer: Although we do our best to ensure a seamless transaction, once in awhile, mistakes can happen. If you paid for parking with meterUP and received a ticket, follow these instructions, or fill out the online dispute form provided here.Please be sure to provide the parking ticket number and a copy of your mobile parking receipt. When providing your mobile parking receipt, please make sure it includes the following:

• Vehicle license plate number
• Mobile parking zone number
• Start and end time of parking transaction

Note: It is very important to ensure your license plate number and meterUP zone number are correct before starting your parking session with meterUP.

Question: How do I obtain a copy of my meterUP receipt?

Answer: There are multiple ways to obtain your meterUP receipt:

  • After opening the meterUP app, click the “Activity” tab in the bottom left corner. This will provide you with your recent parking transactions.
  • Receipts can automatically be sent to the email address registered to your meterUP account. Just go to the “Notifications” tab in your meterUP app profile to enable the “email receipt” notification.
  • Receipts and your past parking session history can also be viewed by logging into your account on meterUP.org

 

Question: I have a disabled license plate/placard. How does meterUP give me the courtesy one hour free parking allowance?

Answer: The scenario is exactly the same if you were parked at a stand-alone meter or kiosk. When the Parking Enforcement Officer inputs your plate number into their handheld ticketing device, they’ll check if you paid for a parking session with meterUP. If you’re not in a paid parking session, they’ll begin timing your vehicle and give you the free hour parking allowance.

 

Question: I want to pay for three hours of parking, but the app will only let me pay for two. What’s up?

Answer: The app only lets you pay for parking up to the maximum time limit that is posted. For example, if you are parked in a two-hour zone, you can only pay for up to two hours in one session.

 

Question: Why does the parking rate increase after the maximum time posted?

Answer: Once you have parked past the maximum time posted, you have the option to park longer, but the rate doubles. If you park past the posted time limit a second time, the rate triples. See below for example:

I park at 201 Columbus Boulevard.  The rate is $1.50/hour and the posted time limit is four hours.

I park from 10:00 a.m.- 2:00 p.m. and pay a total of $6.00.

At 1:53 p.m., I receive a notification that my time will expire, and I choose to extend the time.

From 2:00 p.m.-6:00 p.m., the rate is doubled, so I pay $3.00 an hour, a total of $12.00.

At 5:53 p.m., I receive a notification that my time will expire, and I choose to extend the time.

From 6:00 p.m.-10:00 p.m., the rate is tripled, so I pay $4.50 an hour, a total of $18.00.

Note: If you choose to park past the posted time limit three consecutive times, you will be required to move your vehicle to a different meterUP zone.

 

Question: Is my account and credit card information safe?

Answer: The meterUP system, provided by Parkmobile, a PCI Level 1 datacenter,  utilizes industry standard encryption methods to ensure details (name, credit card number, etc) are stored using strong encryption algorithms. Additional information can be found here.

 

meterUP is blocking me from making payment. What’s going on?

Answer: There a couple of scenarios in which meterUP will prevent you from making payment. Please see the below scenarios as they apply to you:

  • meterUP will block payment in a zone when parking is restricted, or when parking is free.
  • If you reached the maximum time limit three (3) consecutive times in a particular meterUP zone, you will not be permitted to start another parking session in that zone for a period of 30 minutes. Once those 30 minutes have passed, you are once again eligible to begin a parking session in that zone.

 

Question: If meterUP is experiencing technical difficulties, does that mean parking is free?

Answer: In the event of technical difficulties preventing payment through meterUP, the parking fee must be paid at the closest meter or kiosk.

 

Question: How can I contact meterUP?

Answer: The meterUP service is provided by Parkmobile, LLC. For assistance with account management, you may call 1-877-727-5303 or contact the Parkmobile Help Center here.

If you believe you were issued a ticket in error while using meterUP, simply follow these instructions, or fill out the online dispute form provided here. Please be sure to provide the parking ticket number and a copy of your meterUP receipt.

Note: Again, it is very important to ensure your license plate number and meterUP zone number are correct before starting your parking session with meterUP.

 

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Philadelphia Parking Authority Statement on the Reports of the Pennsylvania Auditor General

 

In October 2016, at the invitation of the Board, the Auditor General began an audit of the Philadelphia Parking Authority’s human resources policies and procedures. Soon after, the Auditor General initiated a second audit of the PPA’s On-Street Parking program and contracting procedures.  The audits were completed and the reports issued on December 7, 2017.

In September of 2016, the Board began a comprehensive evaluation and transformation of the way the PPA operates. Over the past 15 months our focus has been on the implementation of new and updated policies guided by best practices as we work to fulfill our parking and transportation mission.  Agency-wide employee training covering important workplace subjects has been expanded and made standard procedure in order to ensure that the PPA operates according to the highest ethical standards. The Board also committed to maximum transparency in its operations to restore the trust of the people of Philadelphia to whom we are responsible.

The reports include 117 recommendations, 94 (80%) of which were already implemented. The remaining are being reviewed or are beyond the scope of the PPA’s authority. Our responses, included in the Auditor General’s reports, details our actions over the past 15 months. We are in the process of finalizing the selection of an Internal Compliance Auditor, one of the recommendations in the report, to make certain that appropriate policies and controls are in place.  The auditor will also continually test the PPA’s compliance with those policies and make reports to the Executive Director and the Board.

The Board recognizes that as it changes policies and procedures it must also evidence tangible results. A review of the first seven months of the PPA’s FY 2018 financial statements shows that overall revenue is up $4.6 million, total payroll expense is down $2.9 million. The On-Street Parking Division, the primary focus of the Auditor General’s financial review, shows a year-to-year increase in revenue of $4.1 million, a decrease in payroll expense of $2 million and a decrease in all other expenses of $1.3 million. Most impressive, the funds available for payment to the City and School District from the On-Street Parking program are up $7.4 million above the first seven months of the prior fiscal year.

In his press conference today, the Auditor General asserted that $78 million could have been paid to the School District during the audit period. That assertion does not appear anywhere in the audit report and is not supportable. It assumes that every parking ticket issued over the last five years will be paid in full including penalties. The PPA has an 89% collection rate over a three year period, one of the highest in the country. The collection rate required under the Auditor General’s analysis is unreasonable and is unheard of in the industry. Even those counties where parking tickets are criminal violations which result in arrest and imprisonment do not have a 100% collection rate.

We would like to thank the Auditor General and his staff for their professionalism in the conduct of these audits. They were thorough, rigorous, and disciplined in their work. We appreciate the Auditor General’s recognition that we responded to the audit in a transparent and cooperative manner. The result of the work of both teams will enable the PPA to move forward with sound insights.

As we turn the page on this chapter of the PPA’s history, we do so more deeply committed to providing high quality parking and transportation services for the people of Philadelphia. In fulfilling that mission we also have better tools for providing those services efficiently and with great integrity. Through all these efforts, the Board will continue to monitor our performance and continually strive to move to higher levels of public service.

Attached is a list of 31 major actions the Board and PPA management have taken over the past 15 months.

PPA’s Commitment to Transformation

  • September 27, 2016 – All hiring and promotions frozen.
  • October 13, 2016 – New interim Executive Director appointed by Board.  Hiring freeze continued pending review of need for new positions.
  • October 13, 2016 – PPA Board directs that a professional executive hiring firm be secured to search for a permanent Executive Director.
  • October 13, 2016 – PPA Board directs that an independent human resources firm be hired to audit PPA human resources procedures and policies.
  • October 13, 2016 – PPA Board adopts new sexual harassment policy.
  • October 13, 2016 – PPA Board directs staff to advance the review of the entire Employee Manual.
  • November 7, 2016 – Employee sexual harassment training begins – all employees hired prior to August 17, 2017 have now completed the training.  Employees hired after that date (24 individuals) will be trained in January 2018.
  • November 17, 2016 – The Executive Director changes comp time policy for all senior staff, providing clarity on very limited circumstances when it is permitted.
  • November 23, 2016 – Employee diversity and sensitivity training begins – all management and supervisory employees now trained.
  • December 13, 2016 – PPA Board hires human resources consultant to audit PPA.
  • December 20, 2016 – Pennsylvania Ethic Commission invited to provide training. They conduct first employee training session – 94% management employees have completed training to date.
  • December 2016 – PPA changes employment application process.  Posts jobs on website.
  • December 2016 – Executive Director requires agency-wide reporting on any employee receiving overtime pay or comp time more than 10% of salary.
  • January 2017 – Executive Director removes her position and Deputies from eligibility for comp time in any case.
  • January 24, 2017 – Executive Director hires search firm to screen applicants to be PPA Chief Financial Officer and PPA Controller.
  • February 24, 2017 – PPA Board hires firm to search for and screen applicants for Executive Director.
  • April 28, 2017 – PPA Board approves policy prohibiting nepotism.
  • April 28, 2017 – PPA Board adopts a robust agency-wide policy to determine need for every hire and promotion and a documented process to evaluate applicants, including advertisement.
  • May 9, 2017 – PPA Board Human Resources Committee Chair approves hiring of new Chief Financial Officer.
  • May 9, 2017 – PPA Board Human Resources Committee Chair approves hiring of new Controller.
  • May 31, 2017 – PPA Board approves new Employee Manual.
  • May 31, 2017 – PPA Board approves major reductions to employee benefits.
  • May 31, 2017 – PPA Board approves agency-wide record retention policy.
  • June 28, 2017 – PPA Board approves a new Conflict of Interest Policy.
  • June 28, 2017 – PPA Board approves contracts for outside legal services as a result of a public competitive process.
  • July 31, 2017 – New Director of Information Technology hired after objective screening by a professional search firm.
  • September 7, 2017 – Senior staff and manager training regarding the Pregnancy Discrimination Act and the Americans with Disabilities Act.
  • September 27, 2017 – PPA Board approves a new comprehensive Procurement Policy including requirement to post all contracts on the PPA’s website.
  • September 27, 2017 – PPA Board approves a contract for public relations services after an RFP process.
  • October 27, 2017 – PPA Board approves agenda software that will make all Board Meeting minutes and documents available on the PPA’s website.
  • November 8, 2017 – Two additional ethics training sessions were provided by the Pennsylvania Ethics Commission, with emphasis on the requirements of the annual Statement of Financial Interests.

While we are encouraged by the results of steps taken to date, we are not done.  A continued emphasis on best practices will result in a perpetual process of self-examination and new initiatives.

 

 

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PPA’s meterUP App to Launch in Coming Weeks

 

Tired of cutting your dinner date short to feed the meter? Good news: The Philadelphia Parking Authority’s mobile payment app, meterUP, will be available in the coming weeks!

Here’s what you need to know:

The new meterUP app will allow drivers to pay for parking with a smartphone and remotely add more time to the meter. Registration and use of meterUP will be easy and save customers time and money. Users will be able to extend parking sessions remotely and stop time early to avoid wasting unused minutes. Customized parking expiration reminders will also be featured in meterUP.

The PPA has partnered with Parkmobile, LLC to power the meterUP app. Parkmobile, LLC is highly regarded in the industry, with years of experience and a well-deserved reputation. They are the vendor to many large cities throughout the United States, including New York City, Denver, Dallas, Washington, DC, and Miami.

Beginning in Center City, University City and PPA operated SEPTA rail stations,  both meterUP and Parkmobile will be accepted for mobile payment of meter fees in Philadelphia – and conversely — the meterUP app will be accepted for pay-by-phone parking in any locale in the country where Parkmobile is used. In Philadelphia, streets with posted meterUP signage will indicate the app’s available at that particular location.

Customers will be able to use meterUP by visiting meterUp.org, or downloading the meterUP app available for iOS and Android. Non-smartphone users will also be able to make payment by calling (877-727-5303). All smartphone users will be required to download the new meterUP application.

 

Additional details can be found in our official meterUP press release.

 

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PPA’s Widely Popular meterUP Pay-by-Phone App is Coming Back

 

(PHILADELPHIA) — After an initial pilot period, the Philadelphia Parking Authority’s hugely popular meterUP pay-by-phone parking application will return shortly and expand citywide over the next four months.” After the success of the initial pilot program, we are delighted to offer this very popular and convenient pay-by-phone option to the parking public. Our customers will have the convenience of remotely paying or adding time for parking,” PPA’s Executive Director, Clarena Tolson said.

When initially introduced, meterUP was hailed as a PPA technological innovation aimed at improving customer service and convenience for motorists parking in Philadelphia. It was widely embraced because of its convenience and easy to use, customer-friendly application features.

“Our goal is to improve convenience and the overall parking experience in Philadelphia for all of our customers. We believe meterUP is a major step in the direction of improving customer service and convenience,” Tolson said.

The new meterUP app will allow drivers to pay for parking with a smartphone and remotely add more time to the kiosk. Registration and use of meterUP will be easy and save customers time and money. Users will be able to extend parking sessions remotely and stop time early to avoid wasting unused minutes. Customized parking expiration reminders will also be featured in meterUP. Clearly marked signs and decals with zone numbers and directions on how to use meterUP will be posted throughout the city over the next few weeks.

The PPA has partnered with Parkmobile, LLC to power the meterUP app. Parkmobile, LLC is highly regarded in the industry, with years of experience and a well-deserved reputation. They are the vendor to many large cities throughout the United States, including New York City, Denver, Dallas, Washington, DC, and Miami.

Commenting on the upcoming launch of meterUP, Parkmobile CEO Jon Ziglar said, “Parkmobile is proud to power meterUP — a convenient, accessible option for users to park on-the-go. With more than 7 million users, we have redefined the parking standard. Users no longer have to rely on coins or cards to pay for parking.”

meterUP uses cutting-edge technology to offer real-time parking solutions on all mobile platforms. Now users will have the option to pay and add time to their parking meter remotely from the convenience of their mobile device. Philadelphia is a progressive, fast-paced city with a parking option to match. We look forward to working with the Philadelphia Parking Authority to offer these services,” he said.

After an initial start-up phase, meterUP and Parkmobile will be accepted for mobile payment of kiosk fees in Philadelphia – and conversely — the meterUP app may be used for payments in any locale in the country where Parkmobile is used.

Customers will be able to use meterUP by visiting meterUp.org, downloading the meterUP app available for iOS and Android, or by calling (877-727-5303). All customers will be required to download the new meterUP application.

 

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Oak Lane Library Community Expo: How’d It Go?

 

During the past few weeks, Philadelphia Parking Authority staff have been hosting informational community expos throughout Philadelphia’s many neighborhoods. On Monday, November 13th, approximately 30 resident’s attended our event at the Oak Lane Library  —  and between refunds being issued to getting assistance with parking permits, we’re flattered by the feedback we’ve recieved:

 

I attended the PPA meeting and it was very, very helpful. I extended service to an elderly woman who’s having a problem and Ms. O’Connor is going to help her and assist me in helping this elderly woman, without her help I don’t know if that would be possible. This meeting was very helpful and I would stress that everyone in the community please come out to their next meeting. Because it was very helpful and the information was very helpful and you can get assistance here. So please come to the next meeting and I will try to keep notice and make a note to everyone that I can in all the churches and communities. Thank you,

P. Hackney

 

I came to the Parking Authority workshop clinic and I found that with a review of my driving record and my parking history that not only did I not have any outstanding tickets but I was also issued a refund. I will expect it in approximately three weeks. So come on down and get your refund!

F. Williams

 

Our next Community Expo will be held Wednesday, November 15th at the Penrose Recreation Center from 6:30 PM to 8:00 PM. Interested in attending? Here are the informational booths that will be available:

  •   Residential Permit Parking
  •   How to avoid a parking ticket
  •   Red Light Cameras
  •   How to enroll in a payment plan
  •   People with Disabilities Signs
  •   Your status with outstanding parking tickets
  •   Abandoned Vehicles
  •   Unclaimed Vehicle Auctions
  •   Contractor’s Placards
  •   PPA employment opportunities
  •   Loading Zones, Passenger Loading Zones, and Valet Zones

 

Psst — by the way, free pretzels and refreshments will be available!

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