Ride Comments, Complaints & Lost Items

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Ride Comments, Complaints & Lost Item Form

The Philadelphia Parking Authority’s mission is to help ensure safe and reliable for-hire transportation within the City of Philadelphia along with ensuring a continuous flow of traffic in our commercial districts. As the regulatory authority for taxicab, limousine and transportation network company (TNC) services provided in the City, we urge riders to contact us in the event of a bad ride experience, or for assistance in locating a lost item. Please provide as much information as possible in the form provided below and our TLD Enforcement Department will investigate the matter.


Your Name (required)

Your Email (required)

Confirm Your Email (required)

NOTE: Please ensure both email fields are identical. This includes letter casing.

Last 4 Digits of Credit Card Number (if used to pay fare)

Phone Number

Please Select Inquiry Type

Vehicle number or license plate number (located on back of vehicle)

Approximate Time of Trip

Date of Trip

Pick-Up Location

Drop-Off Location

Please provide a description of the lost item or details on your ride experience.

Please provide any additional documentation pertaining to your inquiry. If your complaint is in regard to an Uber or Lyft issue, please include a screenshot of your trip receipt, which is available in the trip history section of the Uber and Lyft applications.