The Philadelphia Parking Authority is excited to launch our new customer service chatbot, now available on our website. This is an early BETA version, and we’re inviting the public to explore the limited features currently available and share feedback to help us improve.
As part of our mission to enhance the quality of life in Philadelphia and ensure accessibility to PPA services, our chatbot aims to provide faster and more convenient support. Please note that this version is not AI-powered, does not yet offer access to a live agent, and is currently limited to a select group of service categories for testing purposes.
This is just the beginning — the final chatbot will be released in phases as we refine it based on your input.
Your feedback is incredibly valuable to us as we work to improve this convenient feature. We highly encourage customers to take a brief moment to test our chatbot and provide your feedback in the form below.
Thank you for helping us shape the future of customer service at the PPA!
