Frequently Asked Questions

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Frequently Asked Questions

 

Tickets Frequently Asked Questions

By mail:
Parking Violations Branch
P.O. Box 41818
Philadelphia, PA 19101-1818

Check or money order should be made out to “City of Philadelphia” and include the ticket number being paid. Do not send your check to the Philadelphia Parking Authority. For your peace of mind, do not mail cash.

In person:
Parking Violations Branch
913 Filbert Street
Philadelphia, PA
19107 8:00 AM – 6:00 PM Weekdays
9:00 AM – 1:00 PM Saturday

By phone:
Call (888) 591-3636 to pay by Visa or Mastercard. After the voice response system introduction, press “1″ and have your credit card information ready. This service is available 24 hours a day, seven days a week.

Online:
You can also pay your parking ticket online.

If you don’t agree with your parking ticket you have the right to contest the violation with the Bureau of Administrative Adjudication.

When you contest a parking ticket with the Bureau of Administrative Adjudication*, you have the following rights:

  • To be represented by a lawyer or other representative;
  • To appear and testify if you choose;
  • To present evidence, including pictures, tow receipts, etc, or witnesses; and
  • To appeal a decision against you.

* Please note, the Philadelphia Parking Authority does not adjudicate parking tickets, this is the responsibility of the Bureau of Administrative Adjudication.

You can reschedule over the phone twice. Your third reschedule request must be made in writing. Your request will be reviewed and approved or denied by a Parking Violations Bureau Supervisor.

If you receive a ticket at a meter or kiosk you believe is defective you need to file a complaint to initiate an investigation. See below to view your options regarding a broken meter or kiosk.

By phone- Option #1
Call (215) 222-9100 and press option #1

By phone - Option #2
Call (888) 591-3636 to and follow the prompts to report a broken meter.

Via Email- Option #3
Email us at MeterInfo@philapark.org

If you do not request a hearing to contest your ticket or pay the ticket within 15 days of issuance, a notice of violation will be sent to the registered owner of the vehicle. This notice will explain that the violation must either be paid or contested within 10 calendar days of the date on the notice or a $30.00 penalty will be added. If the violation is not paid or contested before it enters delinquency status (approximately 30 days after issuance), a second penalty of $35.00 will be added.

Visit the Traffic Court’s Citation Online Payment System.

After 15 days a ticket is issued, and no payment is made or dispute submitted, a request is sent to the appropriate department of motor vehicles for the name and address of the registered owner. Once that is obtained, a “Notice of Violation” is mailed to the registered owner, which gives them 10 more days to pay or dispute the ticket before penalties are added.

If you have lost your ticket and notice and can verify you are the registered owner of the vehicle, you can contact us through one of the following options:

Phone: 1-888-591-3636
Online Form.
Social Media: @Philaparking
Twitter or Facebook.

Explanation of Parking Violations 

Detailed explanations and fine information on each and every parking violation.

You cannot park in front of any driveway, even if it is your own. This fine will be $25.00 higher in Center City and University City.

Philadelphia has many narrow streets that make it difficult for mass transit to operate efficiently, particularly when other vehicles are parked carelessly. You will receive a ticket is issued for this violation if a Parking Enforcement Officer observes a mass transit vehicle that is unable to move as a result of your vehicle obstructing its path.

A ticket will be issued immediately if your vehicle is observed to be parked in a marked Bus Zone. (You will not be ticketed simply for parking along a SEPTA route.) This fine will be $25.00 higher in Center City and University City.

A ticket will be issued immediately if your vehicle is observed to be parked blocking access to a curb cut ramp for people with disabilities.

If your vehicle is parked in a Handicapped space and you are not displaying a valid, state-issued Disabled Person or Disabled Veteran plate or placard, you will receive a ticket.

A ticket will be issued immediately if your vehicle is observed to be parked within a marked crosswalk. The fine will be $25.00 higher in Center City and University City.

A ticket will be issued immediately if your vehicle is found to be blocking pedestrian access on a sidewalk.

During declared snow emergencies, a ticket will be issued if your vehicle is parked in a posted Snow Emergency Route.

If your vehicle does not have a Taxi license plate, a ticket will be issued if it is observed to be stopped or parked at a Taxi stand.

Table of Violations and Fines

Parking violations and parking ticket fines are set by the Philadelphia City Council. This table lists current fines as well as the applicable sections of the Philadelphia Traffic Code. You can access the Philadelphia Code and Charter through the City’s website, www.phila.gov.

Code Provision Violation Description Non Center City &University City Areas Center City & University City
12-901(1)(a) Parked on Bridge, Viaduct, Tunnel Or Underpass
$26.00
$26.00
12-901(1)(b) Parked in Bus Stop
$51.00
$76.00
12-901(1)(c) Parked In School Zone
$36.00
$36.00
12-901(1)(d) Stop Prohibited
$51.00
$76.00
12-901(2) Moved Vehicle To Prohibited Area
$26.00
$26.00
12-901(3) Commercial Vehicle Parked In Residential Area
$101.00
$101.00
12-902(1)(a) Displaying Vehicle For Sale On Roadway
$301.00
$301.00
12-902(1)(b) Commercial Washing Or Repairing Vehicle On Roadway
$301.00
$301.00
12-903(1) Disobey Signs – Stopping, Standing, Parking
$51.00
$76.00
12-903(2) Disobey Signs – Standing, Parking
$51.00
$76.00
12-903(3) Disobey Signs – Standing, Parking
$26.00
$36.00
12-903(6) No Parking Street Cleaning
$31.00
$31.00
12-904 Contractor Placard Violation
$101.00
$101.00
12-906(2) Loading Zone
$31.00
$51.00
12-908(1) Bus Parked Other Than In Bus Stand
$251.00
$251.00
12-908(2) Improper Discharge Of Passengers From Bus
$251.00
$251.00
12-908(3) Bus Parked Improperly In Bus Zone
$251.00
$251.00
12-908(4) Taxi Parked Other Than In Taxi Stand
$36.00
$36.00
12-909(1) Parked In Taxi Stand
$31.00
$31.00
12-912 Stop/Block Highway
$51.00
$76.00
12-913(1)(a)(i) Double Parked
$51.00
$76.00
12-913(1)(a)(ii) On Sidewalk
$51.00
$76.00
12-913(1)(a)(iii) Stopped Within Intersection
$51.00
$76.00
12-913(1)(a)(iv) In Crosswalk
$51.00
$76.00
12-913(1)(a)(v) Stopped In Safety Zone
$51.00
$76.00
12-913(1)(a)(vi) Stopped Adjacent To Street Excavation
$31.00
$31.00
12-913(1)(a)(vii) Stopped On Railroad Tracks
$31.00
$31.00
12-913(1)(a)(viii) Stopped In Medial Strip In Center Of Divided Highway
$31.00
$31.00
12-913)1)(a)(ix) Disobey Sign -Stopping Prohibited
$51.00
$76.00
12-913(1)(a)(x) Parked Blocking Ramp For People With Disabilities
$76.00
$76.00
12-913(1)(b)(I) Blocking Driveway
$51.00
$76.00
12-913(1)(b)(ii) Fire Hydrant
$76.00
$76.00
12-913(1)(b)(iii) Too Close to Corner
$51.00
$76.00
12-913(1)(b)(iv) Too Close to Signals
$36.00
$36.00
12-913(1)(b)(v) Parked Too Close to Fire Station
$51.00
$51.00
12-913(1)(b)(vi) Obstructing Streetcar
$41.00
$41.00
12-913(1)(b)(vii) Parked On Limited Access Highway
$101.00
$101.00
12-913(1)(b)(viii) Disobey Signs – Prohibited Standing
$51.00
$76.00
12-913(1)(c)(i) Parked Within 50’ Of Railroad Crossing
$31.00
$31.00
12-913(1)(c)(ii) Parking Prohibited
$41.00
$51.00
12-913(2) Parked on Private Property
$26.00
$26.00
12-914(1) Parked Improper – Two Way Highway
$31.00
$31.00
12-914(2) Parked Improper – One Way Highway
$31.00
$31.00
12-915 Unattended Vehicle
$31.00
$31.00
12-916(1) Parked While License Suspended
$101.00
$101.00
12-916(2) Parked Unregistered Vehicle; Parked Without Driver’s License
$41.00
$41.00
12-917(5) No Parking Valet Zone
$31.00
$31.00
12-917(6) Overtime Valet Zone
$101.00
$101.00
12-1002(1) Parked In Unmetered Space
$26.00
$36.00
12-1004(1) Parked Improperly At Meter
$26.00
$26.00
12-1004(2) Improper Motorcycle Parking
$26.00
$26.00
12-1005(1) Expired Meter
$26.00
$36.00
12-1006(1) Parked Over Time Limit At Meter
$26.00
$36.00
12-1008 Damage Parking Meter
$301.00
$301.00
12-113(3) Trolley Stop
$31.00
$31.00
12-117(3)(f) Reserved Accessible Space
$301.00
$301.00
12-1117(4)(b) Parked In Space For People With Disabilities
$301.00
$301.00
12-1120(2) Abandoned Vehicle
$301.00
$301.00
12-1123 Unlawful Vehicle Alarm
$101.00
$101.00
12-1124(1) Parked Mobile Home
$51.00
$51.00
12-1126 Excessive Noise
$101.00
$101.00
12-1127 Excessive Idling of Motor Vehicles
$101.00
$101.00
12-1128 Owner Identification On Commercial Vehicle
$301.00
$301.00
12-1402(3) Illegally Placed Ticket
$51.00
$51.00
12-1604 Parked on Grass
$101.00
$101.00
12-1604(2) Parental Liability
$101.00
$101.00
12-2502(4)(a) Parking Snow Route
$51.00
$51.00

Vehicle Towing and Impoundment Frequently Asked Questions

PPA tows illegally parked vehicles from designated Tow Zones in order to improve traffic flow and eliminate hazardous conditions. Towed vehicles are taken to one of PPA’s Impoundment Lots, see below.

Call us at 888-591-3636. If your car has been towed or impounded by the Philadelphia Parking Authority, we will be able to tell you where your vehicle was taken, and what to do to reclaim it.

In order to reclaim a towed or impounded vehicle, you must pay for all outstanding tickets as well as tow and storage fees. Payment must be made online at https://onlineserviceshub.com/ParkingPortal/Philadelphia or in person at one of the following locations:

Parking Violations Branch
913 Filbert Street
8:00 a.m. to 6:00 p.m. Weekdays
9:00 a.m. to 1:00 p.m. Saturday

Lot 10
6 E. Oregon Avenue
Phila., PA 19148
(215) 683-9601
Hours of Operation:
Monday – Thursday: 7:00 a.m. to 9:30 p.m.
Friday: 7:00 a.m. to 3:00 a.m.
Saturday: 9:00 a.m. to 3:00 a.m.
Sunday: 12:00 p.m. to 8:00 p.m.

Lot 2
2535 Swanson Street
215-683-9563
Monday-Sunday 10am-6pm

Lot 6
4701 Bath Street
215 683-9510
Monday – Friday: 8:00 a.m. to 9:30 p.m.
Saturday: 9:00 a.m. to 5:00 p.m.
Sunday: 4:00 p.m. to 8:00 p.m.

Lot 7
6801 Essington Avenue
215 683-9880
Monday-Friday 8am – 9:30pm
Saturday 9am – 9:30pm
Sunday 4pm – 8pm

Please note that you must present the following to the staff at the Impoundment Lot before your vehicle will be returned to you:
 Your valid driver’s license
 Current vehicle registration
 Proof of current insurance for the vehicle
 Cashier’s receipt(s) along with the accompanying BAA/PVB Release Authorization for payment and/or adjudication of the tow and storage charges
 Release authorization from the Philadelphia Traffic Court (only applies to vehicles impounded through Live Stop)

Booted vehicles may be towed for several reasons such as obstructing the rush hour traffic, or concern that damage might be done to the vehicle. The $175 tow fee does not apply until 72 hours after the vehicle has been booted.

Vehicle must be removed within two hours of the boot release, especially if the booted vehicle obstructs traffic.

Vehicles are not released until the driver presents certification of proper registration, insurance and driver’s license. You must also pay the total amount due, including all outstanding tickets, fees, fines and penalties, before you can take possession of your vehicle. Vehicles impounded through the Live Stop program must also satisfy all outstanding tickets at the Philadelphia Municipal Court Traffic Division. Vehicles that are not claimed within 21 days are sold at public auction.

Fees are detailed in the table below.

Description Fee Amount
Vehicles under 11,000 pounds – Straight tows Boot Fee – $150.00
Tow Fee – $175.00
Storage Fee: $25.00 plus 25% tax for every 24 hours
   
Vehicles under 11,000 pounds – Live Stops Tow Fee – $210.00
Storage Fee: $25.00 plus 25% tax for every 24 hours
 
Vehicles over 11,000 pounds to 17,000 pounds – Straight tows Boot Fee – $150.00
Tow Fee – $250.00
Storage Fee: $40.00 for each 24 hours plus 25% tax.
   
Vehicles over 11,000 pounds to 17,000 pounds – Live Stop Tow Fee – $285.00
Storage Fee: $40.00 for each 24 hours plus 25% tax.
 
Vehicles over 17,000 pounds – Straight tows Boot Fee – $150.00
Tow Fee – $360.00
Storage Fee: $75.00 for each 24 hours plus 25% tax.
   
Vehicles over 17,000 pounds – Live stops Tow Fee – $395.00
Storage Fee: $75.00 for each 24 hours plus 25% tax.
 

Auctions Frequently Asked Questions

No it is not possible to just purchase cars. All cars go to auction with bids starting at $300. If a car is not bid on, the car can be purchased after the auction for $300.

Not all cars listed are guaranteed to go to auction. The owners of the cars are allowed to pay their fines and pick up their cars up until the time of the auction.

No keys are available before or after the auction, and the cars can not be started. All cars as sold AS IS, and no warranties are expressed or implied with purchase.

The only information available is listed on the auction dates section of the website. We can not provide lists of specific cars, but all of the most current information will be posted to the site as soon as possible.

It takes approximately four to six weeks from the date of sale to receive the title from PennDot. You will receive the title directly from PennDot by mail.

We cannot ship cars out of the country. All vehicles must be removed from the auction lot, without the removal of parts, before 8:00 PM on the date of the auction. Failure to do so will result in the forfeiture of the purchase price and the vehicle. The vehicle will be deemed an abandoned vehicle and the purchaser will be subjected to the penalties and fines prescribed by the governing laws.

Airport Parking Frequently Asked Questions

The Blue & White shuttle buses are available 24 hrs a day and run approximately every 10 – 15 minutes to and from the airport terminals.

The Philadelphia Parking Authority is proud to offer 17,600 parking spaces at the Philadelphia International Airport.

  • 11,011 spaces are available in our Garages
  • 7,117 in the Economy Lot
  • and 839 on the Ground Level (short term)

We have doubled our capacity in the past decade in order to provide convenient, safe, and economical parking for travelers from across our region.

The Philadelphia Parking Authority offers three parking options with different pricing structures:

ECONOMY LOT (Flat Rate)

  • Up to 24 hours $13.00

GARAGE PARKING (Upper Levels of Garages)

  • Up to 1/2 hour $4.00
  • Up to 1 hour $6.00
  • Up to 1 1/2 hours $8.00
  • Up to 2 hours $10.00
  • Up to 2 1/2 hours $12.00
  • Up to 3 hours $15.00
  • Up to 3 1/2 hours $17.00
  • Up to 24 hours $20.00

SHORT TERM (Ground Level of Garages)

  • Up to 1/2 hour $4.00
  • Up to 1 hour $6.00
  • Up to 1 1/2 hours $8.00
  • Up to 2 hours $10.00
  • Up to 2 1/2 hours $12.00
  • Up to 3 hours $15.00
  • Up to 3 1/2 hours $17.00
  • Up to 4 hours $20.00
  • Up to 24 hours $40.00

Above rates include all taxes and fees.

There is ample and convenient handicapped parking for vehicles displaying proper identification in all airport parking facilities: Short Term, Garage, and Economy. Please note that some wheelchair-equipped vans (with lifts that go higher than 6 feet) are unable to fit in Garage Parking, but are welcome to park in the Economy Lot. We apologize for the inconvenience.

Vehicles taller than 6 feet (including wheelchair-equipped vans with lifts that go higher than 6 feet) are unable to fit in Garage Parking. We apologize for the inconvenience. Vehicles of any size are welcome in the Economy Lot.

Residential Parking Permits Frequently Asked Questions

The program is designed to improve parking availability for neighborhood residents.

An eligible vehicle owner can purchase a permit which allows unrestricted parking on blocks with time limits signs and free parking at meters. The permit is only applicable in the district specified on the sticker and only on blocks posted with permit parking signs.

Permits can be issued for a vehicle whose owner and principal driver resides within an existing district as designated by City Council. The vehicle must display a valid Pennsylvania license plate and be registered to the owner\’s home address in that district.

Yes. You can obtain a permit for a leased company car or company car if you demonstrate, to the satisfaction of the Parking Authority, that you are a resident, that you are the principal operator of the vehicle and that the vehicle is a company car. Please call 215-683-9730 for more information regarding what is acceptable documentation.

If you have three or more outstanding parking tickets, you will not be eligible to puchase a parking permit. You must first make payment at:
Parking Violations Branch
913 Filbert Street
Philadelphia, PA 19107
8:00 AM – 8:00 PM weekdays
9:00 AM – 1:00 PM Saturday

You can also make payments by clicking here.

You may schedule a hearing to contest your tickets by calling the Parking Violations Branch at 888-591-3636.

If you transferred the license plate from your old car to your new car, you can also transfer your permit. If you have a new license plate you must obtain a new permit $10.00 replacement fee. Please call 215 683-9730, for additional information.

Your guests may park for the duration of the posted time limit. For longer stays, you can obtain a temporary parking permit.

No, permit holders must continue to obey all other parking regulations, including safety regulations such as parking too close to a hydrant or a corner. Permit holders may also be ticketed for ignoring time limit signs on blocks in your district that do not have permit parking signs.

Blocks that are primarily residential. According to City Ordinance 547-A, permit parking cannot be posted on a block when actual commercial and/or institutional use of property on the ground floor level of that block exceeds fifty percent.

The Philadelphia Parking Authority is responsible for permit issuance and is located at
35 North 8th Street
Philadelphia PA 19106

Application for the annual permit may be made through the mail.

Parking Enforcement Officers make the rounds of the permit district to enforce the posted time limit. When a vehicle without a permit is parked overtime, it is ticketed. Vehicles with permits will be ticketed if the numbers punched on the permit do not match the first and last digits of the license plate number. Permitted vehicles will also be ticketed if the month and year punched indicate that the permit has expired.

meterUP FAQs

Answers to all your meterUP questions

Once you have parked past the maximum time posted, you have the option to park longer, but the rate doubles. If you park past the posted time limit a second time, the rate triples. See below for example:

I park at 201 Columbus Boulevard. The rate is $1.50/hour and the posted time limit is four hours.

I park from 10:00 a.m.- 2:00 p.m. and pay a total of $6.00.
At 1:53 p.m., I receive a notification that my time will expire, and I choose to extend the time.

From 2:00 p.m.-6:00 p.m., the rate is doubled, so I pay $3.00 an hour, a total of $12.00.

At 5:53 p.m., I receive a notification that my time will expire, and I choose to extend the time.

From 6:00 p.m.-10:00 p.m., the rate is tripled, so I pay $4.50 an hour, a total of $18.00.

Note: If you choose to park past the posted time limit three consecutive times, you will be required to move your vehicle to a different meterUP zone.

meterUP is the easiest way to pay for parking in Philadelphia. No more feeding the meter. No change? No problem! Just meterUP!

Click here to see a quick video! Once you’ve signed up with meterUP, you can start using your mobile phone to pay for parking wherever you see the meterUP signs.

1. After creating a meterUP account, simply open the app and enter your parking zone number, which is located on meterUP signs, kiosks and meters. The meterUP signs will look like this.
2. Select your desired amount of time to park.
3. Confirm your information then press the “Start Parking” button and you’re good to go!

Yes! You can call 1-877-727-5303 and follow the prompts to pay for parking.

Parking time limits vary from location to location.

To ensure you don’t go past the designated time limit, be sure to carefully read the signs where you’re parked.

Yes! One of the great features of meterUP is customized parking notifications. To set up your customized notifications, go to the “Notifications” tab in your meterUP profile.

The 40 cent convenience fee is meant to ensure continued functionality of the meterUP app. The 40 cent convenience fee is applied whenever a transaction is completed within the app. This includes starting and extending parking sessions.

Note: Payments at meters and kiosks don’t require a convenience fee if you choose not to start a parking session with meterUP.

You have several options to review/edit your account:

App: Open the meterUP app and go to your meterUP profile tab. Here you can change, add or remove vehicles, update your payment methods and edit your customized notifications.

Any mobile phone: Dial toll-free 1-877-727-5303 and follow the prompts for personal assistance.

Web: Simply sign-in to your personal account on meterUP.org using the email address and password you entered during the account setup process.

Yes! The Philadelphia Parking Authority manages three SEPTA parking lots. The locations and their meterUP zone numbers are listed below:

● Torresdale Rail Station: Zone # 919901
● Fox Chase Rail Station: Zone # 919903
● Fern Rock Transportation Center: Zone # 919904

There are multiple ways to obtain your meterUP receipt:

● After opening the meterUP app, click the “Activity” tab in the bottom left corner. This will provide you with your recent parking transactions.

● Receipts can automatically be sent to the email address registered to your meterUP account. Just go to the “Notifications” tab in your meterUP app profile to enable the “email receipt” notification.

● Receipts and your past parking session history can also be viewed by logging into your account on meterUP.org

The scenario is exactly the same if you were parked at a stand-alone meter or kiosk. When the Parking Enforcement Officer inputs your plate number into their handheld ticketing device, they’ll check if you paid for a parking session with meterUP. If you’re not in a paid parking session, they’ll begin timing your vehicle and give you the free hour parking allowance.

The app only lets you pay for parking up to the maximum time limit that is posted. For example, if you are parked in a two-hour zone, you can only pay for up to two hours in one session

In the event of technical difficulties preventing payment through meterUP, the parking fee must be paid at the closest meter or kiosk.

There a couple of scenarios in which meterUP will prevent you from making payment. Please see the below scenarios as they apply to you:

meterUP will block payment in a zone when parking is restricted, or when parking is free.

If you reached the maximum time limit three (3) consecutive times in a particular meterUP zone, you will not be permitted to start another parking session in that zone for a period of 30 minutes. Once those 30 minutes have passed, you are once again eligible to begin a parking session in that zone.

Although we do our best to ensure a seamless transaction, once in awhile, mistakes can happen. If you paid for parking with meterUP and received a ticket, simply fill out the online dispute form provided here. Please be sure to provide the parking ticket number and a copy of your mobile parking receipt. When providing your mobile parking receipt, please make sure it includes the following:

• Vehicle license plate number
• Mobile parking zone number
• Start and end time of parking transaction

Note: It is very important to ensure your license plate number and meterUP zone number are correct before starting your parking session with meterUP.

There are three ways to use meterUP to pay for parking in Philadelphia:

1. Go to your smartphone\’s app store, download and install the meterUP application.

2. Call toll-free 1-877-727-5303 and follow the prompts for personal assistance.

3. Access the Sign-Up webpage on meterUP.org

meterUP payments are accepted on streets with posted meterUP signs.

Please Note: Each street block and street side has its own dedicated meterUP zone number. It’s very important that you select the meterUP zone number on the same side of the street on which you park.

An example of meterUP signs is provided below:

The meterUP app and many of its features are free of charge, but, to pay for parking you’ll need to confirm a payment method. During the sign-up process, You can select credit/debit cards, Parkmobile Wallet, Visa Checkout and MasterPass as payment methods. Additional information can be found here.

Yes! If you park at a location before posted parking regulations go into effect, you can start a parking session. You will only be charged during the hours in which posted regulations are in effect.

EXAMPLE: If you park at a location at 7 a.m. but payment isn’t required until 8 a.m., you are able to make a prepayment at 7 a.m.. From there, you will only be charged from 8 a.m. until your parking session ends.

Once you receive a reminder that your parking session will expire, you can extend your time up to the maximum posted time limit. Simply click the extend button in the app, or call 1-877-727-5303 after you have started a parking session.

When you pay with meterUP, we’ll ask you for your license plate. When the PEO enters your license plate number into their ticketing device, they’ll receive a notification that your vehicle is in a paid parking session.

Yes! If you park for a period that runs into the time when parking is free (5:00-7:00 p.m. for example, when parking is free after 6:00 p.m.), meterUP will only charge you until 6:00 p.m.

The meterUP system, provided by , a PCI Level 1 datacenter, utilizes industry standard encryption methods to ensure details (name, credit card number, etc) are stored using strong encryption algorithms. Additional information can be found here.

The meterUP service is provided by Parkmobile, LLC. For assistance with account management, you may call 1-877-727-5303 or contact the Parkmobile Help Center here.

If you believe you were issued a ticket in error while using meterUP, simply fill out the online dispute form provided here. Please be sure to provide the parking ticket number and a copy of your meterUP receipt.

Note: Again, it is very important to ensure your license plate number and meterUP zone number are correct before starting your parking session with meterUP.