Contact US

To inquire about or to contest a parking ticket, please write to:
City of Philadelphia
Parking Violations Branch
P.O. Box 41818
Philadelphia, PA 19101

Most inquiries can be answered by a customer service representative
Please call 1-888-591-3636 and follow these prompts:
Press 1 for English or 2 for Spanish
Press 4 to dispute a ticket
Press 5 for contest a ticket, schedule a hearing or report a broken meter
Press 1, and that will connect you to a customer service representative
You may hear a clicking noise; stay on the line if this occurs, you are still connected.

For questions regarding hearings, please contact:
Bureau of Administrative Adjudication
Dawn Jackson
913 Filbert Street
Philadelphia, PA 19101
djackson@philapark.org

Airport Operations:
airport@philapark.org

Garage/Lot Parking:
Rocco Morrotto – rmorrotto@philapark.org

Handicapped Parking Poles:
Linda Bradley – lbradley@philapark.org

Kiosk/Meter Department:
Francis Westerfer – fwesterfer@philapark.org
You can also use the Kiosk Complaint System to report any issues.

Lost Parking Ticket and Need Ticket Number to Pay?

E-mail your license plate number to GSansone@philapark.org for assistance.

Residential Permit Parking:

Anne O’neill – AO’Neill@philapark.org

Taxicabs and Limousines
taxicomplaint@philapark.org

Ticketing Department:
Hilda Bielecki – hbielecki@philapark.org

Red-light Camera Department:
Andrew Dankanich – adankanich@philapark.org

SmartCard Department:
(215) 222-9100
smartcards@philapark.org

Parking Authority Customer Service:
Shannon Ruiz
3101 Market Street
Philadelphia, PA 19104
sruiz@philapark.org

Prepaid Smart Cards are the convenient way to pay for parking at more than 14,500 meters around Philadelphia.